Privacy Policy

At SakiXpress, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with the Nigeria Data Protection Act (NDPA) and, where applicable, international standards such as the GDPR. By using our platform, you agree to the practices described below.

1. Information We Collect

We may collect and process the following categories of information:

• Personal Information: Name, email address, phone number, billing/shipping addresses, and account credentials.
• Payment Information: Details processed via secure third-party payment gateways such as Paystack (we do not store your full card details).
• Usage Data: Browser type, device information, IP address, and activity logs collected through analytics tools.
• Cookies & Tracking Data: Used to remember preferences, measure traffic, and personalize user experience.

2. How We Use Your Information

Your personal data is used to:

• Process and fulfill your orders and payments.
• Provide customer support and resolve disputes.
• Improve our website, services, and product offerings.
• Send updates, order confirmations, and marketing communications (if you’ve opted in).
• Prevent fraud, enforce our Terms & Conditions, and comply with legal obligations.

3. Data Protection & Security

We implement industry-standard security measures to safeguard your personal data, including SSL encryption, secure data centers, and limited access protocols. However, while we strive to protect your information, no system is 100% secure, and SakiXpress cannot guarantee absolute protection against unauthorized access or breaches.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When data is no longer needed, it will be securely deleted or anonymized.

5. Sharing of Information

SakiXpress does not sell or rent your personal information. We may share limited data with trusted third parties to support our operations, such as:

• Payment processors (e.g., Paystack) for secure transactions.
• Delivery and logistics partners to fulfill your orders.
• Marketing or analytics service providers to help us improve our offerings.
• Legal or governmental authorities, when required by law or to protect our rights.

All third parties are contractually bound to maintain confidentiality and data protection standards consistent with this Privacy Policy.

6. Cookies and Tracking Technologies

Cookies are small text files stored on your device to improve browsing experience and analyze website performance. You can modify your browser settings to decline cookies, but doing so may limit certain features on SakiXpress.

7. Your Rights

You have the following rights under applicable data protection laws:

• Access and obtain a copy of your personal data.
• Request correction or deletion of inaccurate information.
• Withdraw consent for marketing communications at any time.
• Request restriction of processing or object to certain uses of your data.
• Request transfer (data portability) of your personal information.

To exercise these rights, please contact our Data Protection Officer at privacy@sakixpress1.com. We may require verification of your identity before processing your request.

8. Data Transfers

If your data is transferred outside Nigeria (for example, to cloud service providers), we ensure adequate protection through data transfer agreements that comply with NDPA and international privacy standards.

9. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal information, we will delete it promptly.

10. Updates to This Policy

SakiXpress reserves the right to amend this Privacy Policy at any time. Updates will be reflected on this page with a revised “Last Updated” date. Continued use of the Platform after changes are made constitutes acceptance of the updated policy.

11. Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: privacy@sakixpress1.com
Address: SakiXpress Legal Department, Lagos, Nigeria

Last updated: 1/29/2026