SakiXpress Vendor Guidelines

Vendors must upload clear, high-quality product images and accurate descriptions. Listings should include correct prices, stock levels, and variations. Avoid misleading titles or keyword stuffing, as these can result in removal or suspension.

• Use real, unedited product images — not stock photos.
• Describe materials, size, color, and key features clearly.
• Keep inventory information up to date to prevent cancellations.

Orders should be processed and shipped within the time frame stated on your product page. Vendors are expected to package products securely to avoid damage and provide tracking numbers when available.

• Confirm orders within 24 hours of receipt.
• Ship items using reliable logistics providers.
• Communicate proactively in case of any delay or issue.

Professional communication builds trust and improves ratings. Always respond courteously and promptly to customer inquiries through the SakiXpress messaging system. Avoid sharing personal or external contact details.

• Respond to messages within 24 hours.
• Maintain a helpful and respectful tone in all interactions.
• Report any abusive or fraudulent messages immediately.

Vendors must follow the official SakiXpress Return Policy to handle product returns, exchanges, or refunds. Prioritize customer satisfaction to maintain store ratings and platform trust.

• Review return requests promptly (within 48 hours).
• Accept valid returns as per SakiXpress rules.
• Resolve disputes amicably and transparently.

All vendors are required to comply with applicable laws, tax requirements, and e-commerce regulations. Counterfeit, illegal, or unsafe products are strictly prohibited and may result in account termination.

• Only list authentic and legal merchandise.
• Follow packaging and labeling standards.
• Maintain transparency in pricing and product origin.

SakiXpress encourages collaboration, integrity, and innovation among vendors. Join our community forums, attend virtual workshops, and leverage data insights to improve your store’s performance.